Privacy Policy – HAIL Admin

Last updated: 28 February 2026

1. Introduction

HAIL Admin (“we”, “us”, or “our”) provides a digital administration platform for Paintless Dent Repair (PDR) and vehicle damage professionals.

This Privacy Policy explains how we collect, use, process, and protect information when you use the HAIL Admin mobile application and website.

HAIL Admin is intended for professional business use only.

2. Information We Collect

2.1 Account Information

• Name
• Email address
• Company name
• Login credentials

2.2 Vehicle & Damage Information

• Vehicle photographs
• License plate numbers
• VIN numbers
• Damage reports
• Repair documentation
• Administrative notes

2.3 Technical Information

• Device type
• Operating system
• IP address
• Usage logs
• Diagnostic data

3. How We Use Information

We process information to:

• Extract vehicle data using AI technology
• Manage damage administration workflows
• Generate reports
• Store case files securely
• Manage user accounts
• Improve platform performance
• Manage subscriptions

We do not sell personal data.

4. AI Processing

Uploaded photos may be processed by artificial intelligence systems to extract:

• License plate numbers
• VIN numbers
• Damage-related metadata

AI processing is used solely to automate professional administrative workflows. No automated decisions with legal or significant personal impact are made.

5. Legal Basis (GDPR)

For users within the European Union, data processing is based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations where applicable

6. Data Sharing

We may share limited data with:

• Secure cloud hosting providers
• Infrastructure providers
• AI processing services
• Payment processors (when applicable)

All third parties are contractually required to comply with applicable data protection laws. We do not share data for advertising purposes.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure cloud storage, and access control safeguards. Vehicle data is accessible only to authorized users within the account.

8. Data Retention

Data is retained for the duration of the active account and as required for legal obligations. Users may request deletion of their data at any time.

9. User Rights

Users have the right to:

• Access their data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Request data portability

Requests can be submitted via: support@hailadmin.com

10. Children’s Privacy

HAIL Admin is not directed to individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page.